Return & Refund Policy

• Return Window: Eligible items can be returned within 30 days of delivery. Products must be unused, in original condition, and include all packaging, tags, and accessories. No restocking fees apply.


• Return Costs:


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  • Defective/Incorrect Items → Free return shipping.
  
  
  
  


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  • Change of Mind/Customer Preference → Customer pays return shipping.
  
  
  
  


• Shipping fees paid at checkout are non-refundable.


• Return requests must first be approved by Zoobolt Support. Most eligible returns are handled through our U.S. return address at 7244 Henderson Rd, St. Louis, MO 63121, USA. In some cases, we may provide alternate return instructions depending on the product type or fulfillment partner. Customers should not return items without authorization.


• How to Return:


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  • Email 📧 support@zoobolt.com with your order number and reason.
  
  
  
  


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  • Repack securely in original packaging with all accessories.
  
  
  
  


• Ship using instructions provided in your authorization email.


• Refunds: Processed within 7 business days after inspection. Timing may vary depending on your bank/payment provider.


• Exchanges: Available for different sizes, colors, or products. Contact support@zoobolt.com to arrange.


• Non‑Returnable Items: Certain products marked for hygiene or safety reasons cannot be returned.


• Dropshipping Notice: Some items ship directly from our fulfillment partners. Delivery times may vary. For returns, contact Zoobolt Support at support@zoobolt.com.