Last updated: March 18, 2026 

At Zoobolt, we want every customer to feel confident in their purchase. If a product doesn’t meet your expectations, we offer a straightforward return, refund, and exchange process.

1. Return Window

• Eligible items can be returned within 30 days of purchase.
• Products must be unused, in original condition, and include all packaging, tags, and accessories.
• Our support team is available to guide you through the return process.
• No restocking fees are charged.

2. Return Costs

• Defective or Incorrect Items: Return shipping is free if the product is damaged, faulty, or not what you ordered.
• Change of Mind: If you simply change your mind, or ordered the wrong size/color, you are responsible for the return shipping cost.
• Shipping fees paid at checkout are non-refundable.
• Duties and taxes are non-refundable.

3. How to Initiate Return

• Contact Us: Email support@zoobolt.com with your order number and reason for return.
• Repack: Place the item securely in its original packaging with all accessories and documents.
• Ship: Use the return instructions provided in your authorization email. You may use the recommended carrier or your preferred shipping method.
• Return Address:
  7244 Henderson Rd, St. Louis, MO 63121, USA

4. Refunds

• Once we receive your return, we inspect the item to ensure it meets our return criteria.
• Approved refunds are processed within 7 business days.
• Refund timing may vary depending on your bank or payment provider.

5. Exchanges

• Need a different size, color, or product? Contact us at support@zoobolt.com and we’ll arrange a quick exchange.

6. Non-Returnable Items

• For hygiene or safety reasons, certain products cannot be returned.
• These items are clearly marked as non-returnable on their product pages.

7. Warranty & Returns

Returns and warranty claims are handled under separate policies:

• Returns & Refunds apply when you change your mind, ordered the wrong item, or no longer want the product. These requests must be made within 30 days of purchase and are subject to our Return & Refund Policy conditions.

• Warranty Claims apply only to manufacturing defects, faulty materials, or workmanship issues. Warranty claims are covered under our 30-day limited warranty and are handled according to our Warranty Policy.

If your product is defective, damaged due to manufacturing issues, or stops working under normal use, please submit a warranty claim, not a return request.

8. Dropshipping Notice

• Some items are shipped directly from third-party suppliers.
• Delivery times may vary depending on the supplier.
• Returns must follow the instructions provided for these items.

9. Contact Us

Store Name: Zoobolt
Address: 7244 Henderson Rd, St. Louis, MO 63121, USA
Email: support@zoobolt.com
Phone: +1 833-834-2667

Customer Service Hours: Monday–Friday, 9 AM–5 PM CST

Response Time: We respond within 1-2 business days.

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