At Zoobolt, we want every customer to feel confident in their purchase. If a product doesn’t meet your expectations, we offer a straightforward return, refund, and exchange process.

1. Return Window

• Eligible items can be returned within 30 days of purchase.
• Products must be unused, in original condition, and include all packaging, tags, and accessories.
• Our support team is available to guide you through the return process.
• No restocking fees are charged.

2. Return Costs

• Defective or Incorrect Items: Return shipping is free if the product is damaged, faulty, or not what you ordered.
• Change of Mind: If you simply change your mind, or ordered the wrong size/color, you are responsible for the return shipping cost.
• Shipping fees paid at checkout are non-refundable.
• Duties and taxes are non-refundable.

3. How to Return

• Contact Us: Email support@zoobolt.com with your order number and reason for return.
• Repack: Place the item securely in its original packaging with all accessories and documents.
• Ship: Use the return instructions provided in your authorization email. You may use the recommended carrier or your preferred shipping method.
• Return Address:
  7244 Henderson Rd, St. Louis, MO 63121, USA

4. Refunds

• Once we receive your return, we inspect the item to ensure it meets our return criteria.
• Approved refunds are processed within 7 business days.
• Refund timing may vary depending on your bank or payment provider.

5. Exchanges

• Need a different size, color, or product? Contact us at support@zoobolt.com and we’ll arrange a quick exchange.

6. Non-Returnable Items

• For hygiene or safety reasons, certain products cannot be returned.
• These items are clearly marked as non-returnable on their product pages.

7. Dropshipping Notice

• Some items are shipped directly from third-party suppliers.
• Delivery times may vary depending on the supplier.
• Returns must follow the instructions provided for these items.

8. Contact Us

Store Name: Zoobolt
Address: 7244 Henderson Rd, St. Louis, MO 63121, USA
Email: support@zoobolt.com
Phone: +1 833-834-2667

Customer Service Hours: Monday–Friday, 9 AM–5 PM CST

Response Time: We respond within 1-2 business days.

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