Refund & Return Policy

Refund & Return Policy 

 

At Zoobolt, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

 

1. Return Window

 

  • You may return eligible items within 30 days of receiving your order.

  • Products must be unused, in their original condition, and include all packaging, tags, and accessories.

  • Our support team is available to guide you through the process.

  • We do not charge any restocking fees.

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2. Return Costs

 

  • Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free.

  • Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.

  • Shipping fees paid at checkout are non‑refundable.

 

3. How to Return

 

  1. Contact Us: Email support@zoobolt.com with your order number and reason for return.

  2. Repack: Place the item securely in its original packaging with all accessories and documents.

  3. Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.

 

4. Refunds

 

  • Once your return arrives, we will inspect the item to confirm it meets our return criteria.

  • Approved refunds are processed within up to 7 business days. Timing may vary depending on your bank or payment provider.

 

5. Exchanges


Need a different size, color, or product? Contact us at support@zoobolt.com and we’ll arrange a quick exchange.

 

6. Non‑Returnable Items


For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non‑returnable on their product pages.

 

7. Dropshipping Notice


Some items are shipped directly from third-party suppliers. Delivery times may vary, and items must be returned according to the instructions provided.

 

8. Questions & Support


For more details, visit our FAQ page or reach out to our customer service team.

 

Contact Information


Store Name: Zoobolt


Address: Flat A-7244 Henderson, St. Louis, MO 63121


Email: support@zoobolt.com


Phone: +1 833-834-2667

 

Customer Service Hours: Monday–Friday, 9 AM–5 PM CST


Response Time: We aim to reply within 1–2 business days