Last updated: October 2025
At Zoobolt.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund Policy outlines the steps you can take to request a refund, return, or exchange.
Eligibility for Refund or Exchange
To qualify for a refund or exchange, your item must:
Refunds or exchanges are not available for:
How to Request a Refund
To initiate a return or refund request:
Please do not return any items without prior authorization.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a defective product or a shipping error on our part.
We recommend using a trackable shipping method, as we cannot be responsible for lost return parcels.
Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 7–10 business days.
Refunds are issued to your original payment method.
You will receive an email confirmation once your refund has been processed.
Exchanges
If you prefer to exchange your product instead of receiving a refund, please indicate this in your return request.
Exchanges are subject to product availability and processed once we receive the returned item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately upon delivery.
We will arrange for a replacement or full refund at no additional cost to you.
Order Cancellations
You may cancel your order before it has been shipped.
If your order has already been processed or dispatched, please follow the standard return procedure after receiving it.
Contact Us
For any questions or assistance regarding our Refund Policy, please contact our support team:
Email: support@zoobolt.com
Phone: +1 (833) 834-2667
Address: State of Missouri
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
